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Every day people meet service providers who are unaware of basic communication tactics which would enable
them to communicate with their deaf customers, leading to frustration on both sides. The situation can be improved by developing
the skills, particularly of front line staff, in the use of simple tactics.
In the course of their daily lives, deaf people often come into contact with members of the public and service
providers who are simply unaware of the communication tactics that can be used to improve communication with deaf customers, service
users and work colleagues. This can lead to distress, frustration, panic and embarrassment on both sides.
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This course has been designed to address the problem. We all develop communication skills to build relationships
with others and to get ideas across. Communication Tactics builds on these skills. The need for such a course is reinforced by the
implementation of the Disability Discrimination Act (DDA) and as a response to hearing people wishing to acquire communication skills
other than sign language.
No prior knowledge or experience is needed. The course is aimed at hearing people who provide direct services to the
public such as travel agencies, hotels, shops and other commercial sector services. It is also designed for those in the public sector such
as health and social care, housing, emergency services and students training to work in a variety of occupations involving contact with the
general public. We aim at groups of a minimum of 12 and a maximum of 25 people for any one session.
Deaf Connexions training follows the CACDP* curriculum and includes group/pair work, demonstration, lip reading, discussion,
and practical work, as well as a powerpoint presentation, and each candidate leaves with their own portfolio of useful information, tips and
techniques for them to keep. The course is a lively and stimulating introduction to the deaf world and is delivered over a half day, with a
Certificate of Attendance awarded at its conclusion. The course can be delivered at a venue chosen by you, or at your place of work within the
East Anglia region. For more details of available dates, prices etc, please contact Deaf Connexions.
*CACDP - The Council for the Advancement of Communication with Deaf People - now known as “Signature”
TRAINING :: Talks
We have a number of staff who can come to your place of work or care home or school and give a short talk (20mins) on aspect
of deafness and communication support free of charge. Please call us to find out more about this service. |
